Reference

Terms That Cover Your Account on 111jili

Every account on 111jili operates under a clear set of legal terms — covering who can open an account, how your data is handled, and what rules apply to transactions made via GCash, Maya, or InstaPay.

Account Eligibility RulesData & Privacy PolicyTransaction Terms for GCash, Maya, InstaPayCookies & Retention PolicyJurisdiction-Dependent Access
111jili Terms That Cover Your Account on 111jili
LEGAL CONTACT PATHS

Reach Us About Policy or Account Issues

Live Chat Support Our live chat channel is the fastest way to raise a legal or account query. Start a session from the help icon inside your account dashboard anytime you need clarification on our terms.
Email for Legal Queries Send detailed legal requests — including data access, account closure, or term disputes — to our support email address found in the Contact section of your account settings page.
In-Account Help Centre The Help Centre inside your 111jili account lists common policy questions, account-restriction steps, and the process for submitting a formal complaint or data removal request.
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies, and Account Access

Personal Data Handling

We collect your name, mobile number, and e-wallet identifiers solely to operate your account and process GCash, Maya, or InstaPay transactions. Your data is not shared with unrelated third parties.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to improve lobby navigation. You can manage cookie preferences in your browser settings at any time without losing account access.

Account Security and OTP

Login and withdrawal actions require OTP verification sent to your registered mobile number. If your number changes, update it immediately through account settings to avoid access disruption.

Data Retention and Removal Requests

We retain transaction records and account data for the period required by applicable law. To request a copy of your data or to ask for deletion, contact support via email with your registered account details.

Common Questions About Our Legal Terms

These questions cover the policy points our account holders ask about most. If your specific situation is not addressed here, our live chat or email support can walk you through the relevant clause.

Eligibility depends on local law. You must be of legal age in your jurisdiction and access must be permitted where you are located in the Philippines for your account to be valid.

We collect your name, registered mobile number, and the e-wallet details you link — such as your GCash or Maya account — solely to operate your account and process transactions securely.

Send a written request to our support email with your registered account details. We will respond within the timeframe required by applicable law and confirm the steps taken.

Yes. All deposit and withdrawal transactions processed through GCash, Maya, or InstaPay on your account are subject to our full terms and conditions, including the transaction verification requirements.

We notify active account holders via the email or mobile number on file whenever terms change. Continued use of your account after notification means you accept the updated terms.

Start with live chat for quick resolution, or send a detailed written complaint to our support email. The Help Centre inside your account also lists the formal complaint submission process step by step.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.